These Terms of Service ("Terms") govern your relationship with PHOENIX KINGDOM ENTERPRISES, LLC ("we," "us," "our," or "the Company") when you engage us for any business support service, visit our website, or otherwise interact with us. By engaging us for a service, you accept these Terms in full.
If you do not accept these Terms, you should not engage us for services. If you are engaging us on behalf of a business, law firm, medical practice, creditor, nonprofit, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.
These Terms apply in addition to any specific service agreement, statement of work, or engagement letter we provide. Where a specific agreement conflicts with these Terms, the specific agreement controls for that service.
In these Terms, the following terms have the following meanings:
PHOENIX KINGDOM ENTERPRISES, LLC is a business support services company. We provide services across eight families: document and transcription; call center and telephone; mail and copy centers; collection and credit; court reporting and stenography; coding, fundraising and mail; repossession; and teleconferencing and specialty. We scope, staff, deliver, and review across the full spectrum of business support.
The specific terms of each Service — including the scope, volume, turnaround time, pricing, quality standards, and delivery format — are stated in the Service Agreement for that Service. These Terms govern the general relationship between you and us; the Service Agreement governs the specific Service.
For document preparation, transcription, typing, editing, proofreading, and word processing services, the following additional terms apply:
For telephone answering, call center, telemarketing, message, voice mailbox, and wakeup call services, the following additional terms apply:
For private mail center, mailbox rental, parcel mailing, copy, and reprographic services, the following additional terms apply:
For collection agency, debt collection, credit reporting, and credit investigation services, the following additional terms apply:
For court reporting, deposition, public stenography, stenotype recording, and real-time closed captioning services, the following additional terms apply:
For bar code imprinting, medical coding, charitable fundraising, mail presorting, and mail consolidation services, the following additional terms apply:
For automobile and general repossession services, the following additional terms apply:
For teleconferencing and videoconferencing services, the following additional terms apply:
The pricing and payment terms for each Service are stated in the Service Agreement. Unless the Service Agreement states otherwise:
We deliver each Service in accordance with the scope, volume, turnaround, and quality standards stated in the Service Agreement. If we fail to meet those standards, you may be entitled to a re-performance of the Service, a credit, or a refund as stated in the Service Agreement. To request a remedy, you must notify us in writing within the period stated in the Service Agreement — typically 30 days after delivery of the affected Deliverable.
Our total liability for a Service failure is limited to the fees paid for the affected Service in the billing period in which the failure occurred. We are not liable for indirect, incidental, consequential, special, or punitive damages, except where such exclusion is not permitted by applicable law.
All content on our website — including text, graphics, logos, and design — is the property of PHOENIX KINGDOM ENTERPRISES, LLC or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our website content without our written permission.
For Deliverables we produce, the intellectual property rights are stated in the Service Agreement. Unless the Service Agreement states otherwise, you receive a license to use the Deliverable for its intended business purpose, and we retain ownership of our processes, templates, and tools.
We warrant that we will provide each Service in accordance with the Service Agreement and applicable law. We do not warrant specific business outcomes, collection recovery rates, or credit report accuracy beyond the standards stated in the Service Agreement, as those depend on factors outside our control.
Except as expressly stated in the Service Agreement or in these Terms, we disclaim all other warranties — express, implied, or statutory — including warranties of merchantability and fitness for a particular purpose.
We do not provide legal, tax, or medical advice. Where you require such advice, you should engage a licensed professional in the relevant field.
To the maximum extent permitted by law, our total liability under any Service or under these Terms is limited to the fees paid by you for the Service that is the subject of the claim during the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, except where such exclusion is not permitted by applicable law.
This limitation applies even if we have been advised of the possibility of such damages. It does not apply to liability that cannot be limited by law — such as liability for fraud, willful misconduct, or violations of consumer protection law where such liability is non-waivable.
You agree to indemnify and hold harmless PHOENIX KINGDOM ENTERPRISES, LLC from claims arising out of your provision of inaccurate source materials, your breach of the Service Agreement, your infringement of third-party intellectual property rights, or your violation of applicable law — except to the extent a claim arises from our own breach or willful misconduct.
Neither party is liable for failure to perform under a Service where the failure is caused by an event beyond the party's reasonable control, including:
The affected party must give prompt notice and use reasonable efforts to resume performance.
Our collection, use, and protection of information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By engaging us for services, you consent to the practices described in our Privacy Policy.
These Terms and any Service Agreement are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles, except where federal law preempts state law. The parties submit to the jurisdiction of the courts of Wyoming for any dispute that is not resolved by agreement.
Before litigation, the parties agree to attempt good-faith resolution through negotiation. If the dispute is not resolved within 60 days, either party may initiate arbitration under the rules of a mutually agreed arbitration body, or file suit in a court of competent jurisdiction.
Nothing in these Terms limits any consumer protection rights you may have under applicable law, including the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, the Gramm-Leach-Bliley Act, and state consumer protection laws. If any provision of these Terms is found to be unenforceable in a consumer protection context, that provision will be modified to the minimum extent necessary to make it enforceable.
Our website may reference or link to third-party websites, such as regulators, industry associations, or client portals. We are not responsible for the content, accuracy, or availability of those third-party resources.
We handle your source materials, Deliverables, and account information under applicable confidentiality obligations. For services involving sensitive information — such as court reporting, medical coding, and credit reporting — we handle information under the confidentiality standards required by applicable law and the Service Agreement.
These Terms, together with any Service Agreement for a specific Service, constitute the entire agreement between the parties regarding that Service and supersede all prior discussions, proposals, and communications. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
We may update these Terms from time to time. When we make material changes, we will update the "Effective Date" at the top of these Terms and, where appropriate, provide notice to clients. The version of these Terms in effect at the time you engage us for a Service governs that Service, unless the Service Agreement states otherwise.
If you have questions about these Terms, about a Service, or about any other aspect of our business, please contact us: